how does the game calculate the overall reputation?

[michaelsuan1]

title says it all,

how does the game calculate the overall reputation? (FORMULA)

[Unknown98]

From the game guide:

Your airline reputation is a representation of how your airline is viewed by the public. A good reputation represents a well-known and trusted airline with good service. Reputation is calculated once per day and is an average of your flight reputation from the previous week. Each flight you operate is assigned it's own individual reputation. Offering better service and more classes of service will improve your flight reputation, and thus, your overall airline reputation. Keep in mind the prices you charge passengers to use IFE or IFS do not affect your reputation at this time - it only affects the number of passengers that will choose to pay for your IFE or IFS.

Additionally, each flight you operate has a reputation for each class of service. This class reputation is what is used to calculate demand on the flight (not your overall airline reputation). This allows for more accurate allocation of demand depending on what your quality of service is for each class - you could have fantastic business class service but lackluster economy class service, which will be reflected in your reputation for each class.

To calculate the reputation in each class for a particular flight, the game compares the quality of your IFE and IFS configurations to the expectations of the passengers. Passenger expectations increase as flight time increases. As long as your flight's class reputation meets the passenger expectations for that class, and for that flight time, you will get 100% rep in that class for that flight. A 3 hour flight will not have an expectation of 100%, even for first class. The exact expectations are not published information, but generally, the longer the flight, and the higher the class, the higher the expectations.

Flight reputation for each class depends on the IFE (cabin configuration) assigned to the aircraft and the IFS (service configuration) assigned to the flight. IFE and IFS both make up 50% of the reputation for each class. To calculate the final flight reputation (that is then subsquently used in the calculation of overall airline reputation) the reputation for each class of the flight is weighted as followed, and then added together:

Economy: 35%
Premium Economy: 30%
Business: 20%
First Class: 15%